SERVICE DELIVERY CALL CENTRE TEMPORARILY CLOSED DUE TO A REPORTED COVID-19 CASE

SEPTEMBER 16, 2021

The Municipality wishes to inform residents that, due to a reported COVID-19 case, the Service Delivery Call Centre will be temporarily closed until Friday, September 17, 2021, at 18:00.

Before staff can return safely to call centre offices, the premises must be properly fumigated and all other work place COVID-19 protocols followed.

The fumigation team can only assist us tomorrow afternoon therefore, operations at the centre can only resume at 18:00.

During this time, residents can send queries to waterleaks@mandelametro.gov.za or use the Municipal App.

We thank the residents for their patience and cooperation, and we apologise for any inconvenience this has caused.

UPDATE ON WATER DISRUPTIONS EXPERIENCED IN LARGE PARTS OF UITENHAGE

The repair was completed last night, and one of the reservoirs was already filling up this morning.

Once the reservoir reaches sufficient capacity, water will be pumped to higher-lying reservoirs serving Scheepershoogte, Valleisig, Winterhoek Park, parts of Fairbridge Heights, Strelitzia Park, Vanes Estate, and Rosedale.

However, there is still a leak where the pipe was repaired, necessitating another shutdown of the pipeline.

We hope that there will be enough time to fill reservoirs in advance.

We apologise for any inconvenience this has caused.

THE SERVICE DELIVERY CALL CENTRE WILL BE CLOSED TEMPORARILY ON FRIDAY, SEPTEMBER 17, 2021, BETWEEN 14H00 AND 18H00 TO ALLOW FOR DECONTAMINATION OF THE PREMISES

September 16, 2021

The Municipality wishes to inform residents that the Service Delivery Call Centre will be temporarily closed on Friday, September 17, 2021, between 14:00 and 18:00 to allow for decontamination in accordance with COVID-19 work place protocols.

During that time, residents can submit queries via email to waterleaks@mandelametro.gov.za or via the Municipal App.

Operations at the centre are scheduled to resume at 18:00.

We appreciate the residents' patience and cooperation and apologise for any inconvenience this has caused.

PLANNED ELECTRICITY SHUTDOWN

Date: Thursday, 19 September 2021 (Weather permitting)

Time: 07:00 - 18:00

Affected areas:

• Govan Mbeki Street
• Chapel Street
• Western Road, Centrak

Please treat all installations as "LIVE"

Electricity Call centre - 041 506 5595

URGENT ALERT!!!

EMERGENCY WATER SHUTDOWN OF THE CHURCHILL PIPELINE

The Municipality would like to inform residents that a 12 hour shutdown of the Churchill pipeline is required in order to perform critical leak repairs.

The shutdown will commence on Thursday, September 16th, 2021, and water supply is expected to be restored on end of business Thursday, September 16th, 2021.

Storage reservoirs will be filled, however, the City anticipates bulk water supply to be restored prior to storage levels being depleted.

We urge residents to use water only for essential purposes during this period to prevent the depletion of storage levels.

The following areas may experience low pressure or water disruptions:

1. Parts of Walmer

2. Walmer Downs

3. Walmer Heights

4. Mangold Park

5. Glen Hurd

6. Newton Park

7. Greenacres

8. Parts of Cotsworld

9. Parts of Schauderville

10. Linkside

11. Mill Park

12. Parts of Central

13. Mount Croix

14. Perridgevale

15. Deal Party

16. North End

17. Sydenham

18. Central

19. Parts of Gelvandale

20. Summerstrand

21. Forrest Hill

22. Seaview

23. Blue horizon bay

The situation will be closely monitored, and water tankers will be made available if reservoir storage levels fall below a certain level.

Water tanker positions will be advertised on the NMBM website and social media pages, and can also be inquired about by calling the Service Delivery Call Centre at 0800 20 5050.

We sincerely apologise for any inconvenience.