Published: 27 Mar 2023
CURRENT
One Municipality-One Contact number
As from Monday 27 March 2023, the contact number 0800 20 50 50 and other Call Centre numbers have been merged. Customer's can now use the Toll Free number 0800 20 50 50 to get access to Municipal related Services and Queries.
The following options are available when dialing 0800 20 50 50:
For Municipal Account Queries
press 1 (08:00- 16:30)
For Water, Sanitation and
other service delivery matters press 2 (24/7)
For Electricity queries press 3 (08:00-22:00)
To Report Vandalism press 4 (24/7)
For information on other
departments, such as Health, Traffic, Libraries, Infrastructure & Engineering etc press 5
Published: 20 Mar 2023
CURRENT
Humewood substation shutdown
When: Thursday, 23 March 2023
Time: 08H00 – 17H00
Reason: Upgrading / Conversion of 6.6kV cables to 11kV cables
From Humewood Main sub the following subs will be affected (Humewood area):
Pendennis, San Remo, Granten heights, Elmdor, San Antonio, Mutualhof, Elizabeth Hotel, Lelani, Cathcart mini, Marshall, Palladium Mini, Driftsands Mini, Pommern, Perrot, Humerail, Paxton, Farie.
Contact person for details regarding this shutdown is Viwe Lusawana – 041 392 4164.
Published: 14 Feb 2023,
Resolved: 13 Mar 2023 RESOLVED
ELECTRICITY UPDATE
Due to a cable fault between William and Bernard Roads in Lorraine, Group 13 residents are now falling under Group 16.
The following substations from Group 13 are now under Group 16:
Bernard substation
Stockton substation
Saddlewoods substation
Hilltops substation
Monterey Lane Mini substation
Lovemore Lake substation
Cyril Road West substation
Cyril Mini substation
Gladys Mini substation
Monterey Mini substation
Maddison Park substation
Internal Mini substation
McCollum substation
Botha Mini substation
Phillis Road substation
Gladys substation
Marcia substation
Published: 12 Feb 2023,
Resolved: 20 Feb 2023 RESOLVED
MONDAY, 13 FEBRUARY 2023.
STAGE 3.
00H00-02H30: Group 17,3,8
02H00-04H30: Group 18,4,9
04H00-06H30: Group 19,5,10
06H00-08H30: Group 1,6,11
08H00-10H30: Group 2,7,12
10H00-12H30: Group 3,8,13
12H00-14H30: Group 4,9,14
14H00-16H30: Group 5,10,15
STAGE 4.
16H00-18H30: Group 6,11,16,2
18H00-20H30: Group 7,12,17,3
20H00-22H30: Group 8,13,18,4
22H00-00H30: Group 9,14,19,5
Published: 09 Feb 2023,
Resolved: 13 Mar 2023 RESOLVED
WATER SUPPLY UPDATE
Due to the electricity disruptions experienced, the system is recovering at a slow pace. Chelsea reservoir is at 37% and Greenbushes reservoir is at 90%. The KwaNobuhle reservoirs have suffered in the process, and the focus is to build up the these reservoirs overnight.
Unfortunately, while this was happening, critical connections had to be affected to allow St Georges boreholes to go into the testing phase and as a result, Struandale and Gelvandale reservoirs have dropped.
Adjustments have been made to improve the situation overnight. Emerald Hill reservoir is still low and adjustments will be made in the morning to try to build up storage levels. The distribution system remains critical but stable.
We urge all residents to continue using water sparingly.
More updates will follow as the situation progresses.
Published: 09 Feb 2023,
Resolved: 13 Mar 2023 RESOLVED
COMMISSIONING AND TRIAL OPERATION OF ST GEORGES PARK WELLFIELD
The Municipality wishes to inform residents that the St Georges Park Wellfield is continuing with its commissioning and trial operation phases from Monday, 13 February 2023.
During this period, a collection point has been established so that residents can collect non-potable water free of charge.
Water can be collected from a flexible hose opposite 86 Park Drive, Port Elizabeth Central, Gqeberha.
Please note that it is important to remember that this water is non-potable and thus cannot be used for drinking, cooking or cleaning. The maximum volume per vehicle per day will be limited to 1000 litres.
The commissioning and trial operation phases is essential to ensure that the system is safe, reliable and adheres to water quality standards.
The aquifer will also be monitored to ensure that abstraction is sustainable and adheres to the conditions of the Water Use License from the Department of Water and Sanitation.COMMISSIONING AND TRIAL OPERATION OF ST GEORGES PARK WELLFIELD
09 February 2023
The Municipality wishes to inform residents that the St Georges Park Wellfield is continuing with its commissioning and trial operation phases from Monday, 13 February 2023.
During this period, a collection point has been established so that residents can collect non-potable water free of charge.
Water can be collected from a flexible hose opposite 86 Park Drive, Port Elizabeth Central, Gqeberha.
Please note that it is important to remember that this water is non-potable and thus cannot be used for drinking, cooking or cleaning. The maximum volume per vehicle per day will be limited to 1000 litres.
The commissioning and trial operation phases is essential to ensure that the system is safe, reliable and adheres to water quality standards.
The aquifer will also be monitored to ensure that abstraction is sustainable and adheres to the conditions of the Water Use License from the Department of Water and Sanitation.
Published: 07 Feb 2023,
Resolved: 20 Feb 2023 RESOLVED
WEDNESDAY, 8 FEBRUARY 2023.
STAGE 4.
00H00-02H30: Group 14,19,5,10
02H00-04H30: Group 15,1,6,11
04H00-05H30: Group 16,2,7,12
STAGE 3.
05H00-06H30: Group 16,2,7
06H00-08H30: Group 17,3,8
08H00-10H30: Group 18,4,9
10H00-12H30: Group 19,5,10
12H00-14H30: Group 1,6,11
14H00-16H30: Group 2,7,12
STAGE 4.
16H00-18H30: Group 3,8,13,18
18H00-20H30: Group 4,9,14,19
20H00-22H30: Group 5,10,15,1
22H00-00H30: Group 6,11,16,2
...SEE MORE RESOLVED ALERTS
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