Notice Board:

Please note that the Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020. 

  Questions And Answers

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Can we recommend a builder / architects / draftsmen?

No. Unfortunately we cannot recommend individuals, we would always suggest you consider builders / architects / draftsmen who are prepared to let you view recent projects and seek references from previous clients. Recommendations provided by friends / relatives do give a degree of reassurance, together with membership (registration) of appropriate trade / professional associations. Always agree to your requirement whether this be through a formal contract or written plans and specifications, give consideration to issues such as insurance, access to the property, fire safety, services such as water and electric, security, site clearance / cleanliness etc.

Did You Inspect my property?

As this is a mass valuation, the Municipal Valuer uses a computer aided mass appraisal (CAMA) system to determine the values of all properties. This is based on statistical analysis and geographical information systems (GIS), and therefore requires reliable and accurate data.

For residential property, obtaining access to all properties is not possible, and as such, the Municipal Valuer makes use of advanced technology that allows the collection of data. This includes the use of building plans and Pictometry, which is the state of the art 3D aerial photography that allows the valuers to see the properties from all angles, and be able to measure the extents and heights of the
buildings, as well as other information relating to quality, condition and other improvements. This is augmented by the use of street level video footage which is collected by driving down each street and recording the street frontages. This method is acceptable in terms of the MPRA, and endorsed by the International Association of Assessing Officers (IAAO) the international body that sets
standards to mass appraisal importantly endorses more.

However, in cases where the aerial photography and other imagery is not useable, usually in the cases where properties have a lot of foliage, or high security walls, then physical inspection of the site is undertaken.

The data collection process is independently reviewed for quality assurance purposes to ensure the data collectors are consistent in their approach and the data they record is correct for the subject property.

For non-residential properties, field visits are undertaken to obtain data such as the property use, rentals and financial records of businesses.

How do i access free eBooks?

1. You need to be a registered member of a NMBM Library
2. You will need your library card number to log into Overdrive (platform where our eBooks are hosted)
3.Click here to go directly to the eBook also called eMedia or eLibrary 

NB: To access eBooks, you must not have any alerts attached to your user profile (i.e. fines, overdue items,  etc) 

How do I access information (PAIA) other than that is available on the municipal website?

Request for access to information held by the Municipality is regulated by section 18 of the Act and can be requested by filling in the application form. Please click here to download the form.

Upon receipt of the requested information, Municipality has 30 days to assess and consider the application submitted by the requester. A non - refundable application fee of R35.00 is payable before processing the request. In the  event application is refused Information Officer must advise requester accordingly.
Each application received must be considered within 30 days from  date of receipt. In the event the application is not considered after 30 days it is automatically "deemed refusal".
In the event Information Officer grant requested  information further fee may be charged depending on the time spent in collating the requested information as well as production fee. In determining  applicable fee for the above, we are guided by the tariff set out in the regulations of the Act.
The application fee  as well as other costs related are payable to our banking account details which are attached hereto for ease of reference.
Bank: ABSA
Account name: Nelson Mandela Bay Metropolitan Municipality
Account number: 40 7953 3826
Branch code: 63 2005

What are the functions of the NMB Enterprise Development Centre?

1.  Provision of advice, information and support to small businesses
 2.  Designing, development and implementation of small business support programmes in order to, amongst other: 

    • Build sustainable and competitive enterprises;
    •  Promote and enhance entrepreneurship;
    • Assist in the creation of an enabling operating environment for small business;
    • Provide access to non-financial resources and capacity building services.


What do I do if I have been given access to use the NMBM ‘s Supplier Portal and I have forgotten my Log In Password?

To have your Supplier Portal Log In password reset you need to complete the Supplier Portal Access Request Form and submit same as a "Password Reset” request to either : OR Fax : 041-5061212

What is IPTS?

IPTS is a municipal project designed to provide a safe, reliable, affordable, smart, accessible and sustainable mode of integrated public transport.

What services are offered by the Business/Investor One Stop Shop?

1.  Promotion and facilitation of foreign direct investments
2.     Improvement of investor and business access to a holistic support system
3.     Coordination of the provision of quality investor and business support services
4,     Provision of support to special investment initiatives, e.g. Coega IDZ ]
5,     Promotion of  trade and exports


What services are offered by the Investor/Business One Stop Shop?

  1. Promotion and facilitation of both local and foreign direct investment.
  2. Improvement of investor and business access to a holistic support system. 
  3. Coordination of the provision of quality investor and business and business support services. 
  4. Provision of support to special investment initiatives, such as the Coega Industrial Development Zone (IDZ).
  5. Promotion of trade and exports. Please click here to contact the Export Help Desk

Why do I have to register for IVR?

To make use of this convenience and to gain access to all account- related services during and after hours. Also, it is a secured way to pay an account and buy prepaid electricity.  It saves ones time and the inconvenience of queuing. The consumer gets issued with a personal identification number (PIN) because the system is linked to their banking details. One has the option to register for the following services:

§ voluntary meter readings

§ pay-by-phone

§ e-mailing or faxing of monthly statements

§ disconnection warnings

§  notification of the next due date

§  obtaining an account balance

§  traffic service information concerning Court appearances and fines